Privacy policy

By using our website or providing your personal data, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website or services.

1. Who we are

Fahari Homes Limited is a Kenyan real estate company offering land sales, property development, and investment opportunities. Our registered office is located in Northpark Hub Kamakis Ruiru 3rd Floor Office T7. We are the data controller responsible for determining how your personal information is collected, used, and protected.

2. Information we collect

We collect both personal and non-personal information in the following ways:

A. Information you provide directly

When you:

• Fill out forms on our website (e.g., inquiry, booking, or newsletter forms)
• Contact us via email, phone, or WhatsApp
• Visit our offices or attend Fahari Homes events
• Engage with us on social media platforms

We may collect:

• Full name
• Email address
• Phone number
• ID number (when required for transactions)
• Physical or postal address
• Payment information (for deposits or purchases)
• Company or business name (if applicable)

B. Information collected automatically

When you visit faharihomes.com, we automatically collect:

• IP address
• Browser type and version
• Device information (mobile, tablet, desktop)
• Pages visited, time spent, and referring website
• Cookies and similar tracking technologies (see Section 9)

C. Information from third parties

We may receive your information from:

• Marketing partners or affiliates
• Social media platforms (e.g., Facebook, Instagram, X)
• Public databases or government records (for verification purposes)

3. How we use your information

We use your personal data to:

Provide services

• Process inquiries, bookings, and purchases
• Deliver property and investment updates
• Manage client relationships

Communicate with you

• Respond to questions and requests
• Send updates, newsletters, or promotional messages (only with consent)

Improve user experience

• Personalize your web experience
• Monitor and analyze website traffic and usage trends

Legal and security purposes

• Prevent fraud or unauthorized access
• Comply with legal obligations (e.g., KRA, NCA, or Lands Registry requirements)
• Protect our rights, property, and users

4. Legal basis for processing

Under Kenya’s Data Protection Act, 2019, we process your personal information on the following grounds:

• Consent – when you have agreed to receive communications or provide details.
• Contractual necessity – when processing is required to deliver a service you requested.
• Legal obligation – when processing is needed to comply with Kenyan law.
• Legitimate interest – for business improvement, marketing, and service efficiency (while respecting your privacy rights).

5. Sharing your information

We do not sell or rent your personal data to third parties. We may, however, share your data with:

• Service providers – such as payment processors, IT support, marketing agencies, or legal advisers
• Government or regulatory authorities – when required by law
• Business partners – for co-branded campaigns or events (with your consent)

All third parties are bound by confidentiality and data protection obligations.

6. Data storage and retention

Your personal data is stored securely in electronic and/or paper form. We retain your data only for as long as:

• Necessary to fulfill the purposes it was collected for
• Required by law or regulation
• Needed for legitimate business purposes (e.g., after-sale service)

After the retention period, data is securely deleted or anonymized.

7. Data security

We take appropriate technical and organizational measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Alteration or destruction

These measures include:

• Encrypted databases
• Secure servers and firewalls
• Access controls and staff confidentiality agreements

Despite our efforts, no online platform is 100% secure, and users are advised to take precautions when sharing information online.

8. Your rights

Under the Kenya Data Protection Act (2019), you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent to marketing or processing activities
• Request deletion of your personal data (where applicable)
• Restrict or object to data processing
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights have been violated

9. Cookies and tracking technologies

Our website uses cookies to:

• Enhance browsing experience
• Track visitor behavior and preferences
• Analyze website performance

We use the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram), to measure how our adverts perform and to show relevant adverts to people who have visited our website. It records pages viewed and actions such as sending an enquiry. You can control how Meta uses this information in your Facebook or Instagram ad settings.

You can modify your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect some website functionalities.

10. Third-party links

FahariHomes.com may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Marketing and communication

We may send you updates about:

• New property listings
• Promotions and offers
• Investment tips and company news

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting info@faharihomes.com.

12. Children’s privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without parental consent, we will delete it immediately.

13. International data transfers

While our operations are based in Kenya, we may use service providers located in other countries (e.g., for website hosting or analytics). Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.

14. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Updates will be posted on this page with the “Last Updated” date revised. Continued use of our website after updates constitutes acceptance of the revised policy.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, contact us at:

Fahari Homes Limited
Email: privacy@faharihomes.com
Phone: +254 704 000 111
Website: www.faharihomes.com
Address: Northpark Hub Kamakis 3rd Floor Room T7